Terms and conditions

Site name and ownership

These General Conditions of Sale (or, alternatively, "GCS") govern the offer and sale of Products distributed through the website ....... ("Site") by the company GIULIANO CERAMICHE D'ARTE S.r.L. - VAT number: 06301690829 based in Monreale, Via Circonvallazione n. 55


Scope of application of the GCS

The offer and sale of the Products on the Site constitute a distance contract governed by Chapter I, Title III (Articles 45 et seq.) Of Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce. These General Conditions of Sale apply to all contracts concluded on the Site. The General Conditions of Sale can be changed at any time. Any changes and / or new conditions will be effective from the moment of their publication on the Site in the "General Conditions of Sale" section. Users are therefore invited to regularly access the Site and to consult, before making any purchase, the most up-to-date version of the General Conditions of Sale. The applicable General Conditions of Sale are those in force on the date the purchase order is sent. These General Conditions of Sale do not regulate the sale of products by parties other than the company GIULIANO CERAMICHE D'ARTE S.r.L. that are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects it is necessary to check their conditions of sale. The user is required to carefully read these General Conditions of Sale, which GIULIANO CERAMICHE D'ARTE S.r.L. makes available to you in the "General Conditions of Sale" section of the Site and which is allowed to be stored and reproduced, as well as all other information that the company itself provides on the Site, both before and during the purchase procedure.


Purchases on the website

The purchase of Products on the Site takes place after registration, pursuant to the following clause, and is allowed both to users who hold the quality of consumers, and to users who do not have this quality. Individuals are allowed to purchase only on condition that they are at least eighteen years old. Pursuant to art. 3, I comma, lett. a) of the Consumer Code, it is recalled that natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional or craft activity carried out are considered to be consumers. GIULIANO CERAMICHE D'ARTE S.r.L. reserves the right to refuse or cancel orders that come (1) from a user with whom it has an ongoing legal dispute; (2) by a user who has previously violated these GCS and / or the conditions and / or the terms of the purchase contract with the company GIULIANO CERAMICHE D'ARTE S.r.L .; (3) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (4) from users who have released false, incomplete or in any case inaccurate identification data or who have not promptly sent GIULIANO CERAMICHE D'ARTE S.r.L. the documents requested by the same or that they have sent you invalid documents.


Registration on the site

Registration on the Site is free. To register on the Site, the user must complete the appropriate form, entering name, surname, an e-mail address and a password and click on the [Register] button. Registering on the Site, by opening a personal account, allows the registered user ("Registered User") to:

  • save and modify their data;
  • access all information relating to orders and returns;
  • follow the status of the order;
  • manage their personal data and update them at any time;
  • express consent to the processing of your personal data for sending by the company GIULIANO CERAMICHE D'ARTE S.r.L. of newsletters.

The registration credentials (e-mail address and password) have to be kept with extreme care and attention. It can only be used by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no third parties have access to them. He also undertakes to immediately inform GIULIANO CERAMICHE D'ARTE S.r.L., by contacting it by email at info@cologiuliano.it or by telephone at no. (+39) 0916404393, in the case whicht you suspect or become aware of an improper use or undue disclosure of the same. The registered User guarantees that the personal information provided during the registration procedure on the Site is complete and truthful and undertakes to keep GIULIANO CERAMICHE D'ARTE S.r.L. harmless and indemnified from any damage, compensation obligation and / or sanction deriving from and / or in any way related to the violation by the user of the rules on registration on the Site or on the conservation of registration credentials.


Cancel or change an order

To change or cancel an order, you must promptly contact GIULIANO CERAMICHE D'ARTE S.r.L. by email at ordini@nicologiuliano.it or in any case no later than 12 hours after sending the order.


Information on order status and shipments

At the time of shipment, the User will receive the shipping number at the email address indicated in the order phase, through which they can track their purchases on the courier's website or through the courier's call center.


Request copies of documents and registry changes

To request copies of tax documents and / or registry changes, the User must contact the company GIULIANO CERAMICHE D'ARTE S.r.L. by email at info@nicologiuliano.it


Product warranty

All products marketed by GIULIANO CERAMICHE D'ARTE S.r.L. on its website WWW.................. are covered by a legal guarantee of conformity pursuant to the purposes of Articles 128 and following of D. LGS. n. 206 of 2005 Consumer Code. Each object is unique in shape and color, therefore complaints and returns are not accepted for differences in color and or shape compared to the object published on the site.


Information on invoices, transfers and cancellations

To contact the administrative service, the Customer must send an email to amministrazione@nicologiuliano.it or call n. (+39) 0916404393 remembering to ALWAYS indicate the order number or the document or invoice number for which you are requesting information.

Terms of payment

Purchases made on WWW.NICOLOGIULIANO.IT are safe and guaranteed, payment can be made by choosing one of the following methods:

  • Payment by bank transfer in advance;
  • Payment by credit card;
  • Payment with Paypal system
  • ClicPay BNL

1.Payment by bank transfer in advance

In case of payment by bank transfer, the order will be managed only after confirmation of the full amount credited. Payment must be made within 3 days from the date of the order. For correct and quick order management, the Customer must indicate the order number, date, name and surname of the Customer in the payment reason. After this deadline, the order will be automatically canceled. The availability of the chosen product will be assessed at the time of accreditation.
The transfer must be made out to:
IBAN: IT11H0200843450000105407573

2. Payment by credit card

Where the User chooses to pay by credit card, the reference bank will authorize the debit of the amount relating to the purchase made. In case of cancellation it will be requested by the company GIULIANO CERAMICHE D'ARTE S.r.L. the cancellation of the transaction and the reversal of the committed amount. The release times depend exclusively on the banking system. Once the transaction has been canceled, GIULIANO CERAMICHE D'ARTE S.r.L. in no case can it be held responsible for delays and / or damages caused by the banking system. GIULIANO CERAMICHE D'ARTE S.r.L. reserves the right to request additional information from the User or to send copies of documents demonstrating ownership of the card used. In case of refusal, the company GIULIANO CERAMICHE D'ARTE S.r.L. reserves the right not to accept the conclusion of the contract. At no time during the purchase procedure by credit card, the company GIULIANO CERAMICHE D'ARTE S.r.L. is able to know personal information relating to the owner of the same since the information is transmitted directly to the site of the bank that manages the transaction, a protected site.

3. Payment with Pay Pal

By selecting the PayPal payment type, the User will be redirected to a page on the PayPal site and payment will be made according to the methods indicated therein. The information provided on the PayPal site will not be shared with GIULIANO CERAMICHE D'ARTE S.r.L. but they will be managed directly by the same. In case of cancellation of the order or non-acceptance by the company GIULIANO CERAMICHE D'ARTE S.r.L. the amount will be refunded to the PayPal account. GIULIANO CERAMICHE D'ARTE S.r.L. will not be in any way responsible for delays and / or damages caused in this phase.


Shipping and costs

The cost of shipping is charged to the User and will be calculated automatically by the system based on the weight of the items ordered. In the case of countries outside Italy, the customer will be redirected to a page for requesting transport costs which will vary according to the country of destination, weight and volume.


Delivery time

The delivery times of the goods vary depending on the availability of the purchased product in stock and the delivery methods envisaged. In any case, the delivery date is purely indicative and is in no way binding for the company GIULIANO CERAMICHE D'ARTE S.r.L. GIULIANO CERAMICHE D'ARTE S.r.L. makes use of the couriers / carriers that offer the best quality / price ratio for the destination concerned: this allows us to offer customers advantageous prices and quality of service. It is possible to make deliveries by appointment and / or at fixed times and / or days with a surcharge on the shipping cost. In case of non-delivery of the goods due to an incorrect address provided by the User or due to storage in the warehouses of the courier / carrier and / or in any case for any reason attributable to the User's behavior, a new shipment will be possible ONLY upon advance payment of the same according to the methods indicated by the company GIULIANO CERAMICHE D'ARTE S.r.L.


Delivery of the goods

Upon delivery of the goods, the User is required to check:

  • that the number of packages delivered corresponds to what is indicated in the transport document;
  • that the packaging is intact and not altered even in the closing tapes.

In the event of tampering and / or breakage, the User must immediately contest the shipment and / or delivery using the document received from the courier or other operator and writing "RESERVE TO CHECK GOODS FOR DAMAGED PACKAGING" The User must subsequently report any damage within the day following receipt of the goods by sending an email to the email address amministrazione@nicologiuliano.it.


Right of withdrawal

The right of withdrawal is governed by the current legislation referred to in Articles. 52 and succ. Consumer Code as amended by the LEGISLATIVE DECREE 21 February 2014, n. 21. The User who holds the status of Consumer referred to in point 3.2 has the right to withdraw from the contract for any reason and without any penalty within 14 working days and without incurring costs other than those provided for in article 56, paragraph 2, and Article 57 of the aforementioned decree.
Note: The right of withdrawal pursuant to art. 52 and succ. Consumer Code is EXCLUSIVELY RESERVED to the Consumer defined by the Consumer Code in Article 3 as the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. Therefore, those who purchase with a VAT number and therefore as a company and / or professionals cannot exercise the right of withdrawal. Even natural persons who have purchased customized and / or project-based objects cannot exercise the right of withdrawal.


Method of withdrawal

The right of withdrawal must be exercised in the following ways:

  • The purchased product must be intact and returned in its original packaging still sealed, complete in all its parts (including packaging and any documentation and accessory equipment if any). To exercise this right, the User must send GIULIANO CERAMICHE D'ARTE S.r.L. a communication via email to the address amministrazione@nicologiuliano.it. within 10 days from the date of delivery of the goods.
  • Once the above communication has been made and received acknowledgment of receipt by the company GIULIANO CERAMICHE D'ARTE S.r.L., the User must send the Product, at his own expense - after regular and suitable packaging in its original packaging - by express courier, together with a copy of the receipt, to the following address: GIULIANO CERAMICHE D'ARTE S.r.L. - Via Circonvallazione n. 55, 90046 Monreale (Pa).

The shipment until receipt in our warehouse is under the full responsibility of the User. GIULIANO CERAMICHE D'ARTE S.r.L. is not responsible in any way for damage and / or theft / loss of products returned by uninsured shipments.


Returns and refunds

The goods must be returned to GIULIANO CERAMICHE D'ARTE S.r.L. within the terms referred to in the point above together with the authorization form received. Without prejudice to any repair costs for ascertained damage to the original packaging, the company will refund the User the full amount within 14 days from the delivery of the goods by reversing the amount charged to the credit card or by bank transfer. In the latter case, it will be the User's responsibility to promptly provide the bank details on which to receive the refund (IBAN code of the customer).


Forfeiture of the right of withdrawal

The User loses the right of withdrawal and the consequent right to reimbursement in the event that GIULIANO CERAMICHE D'ARTE S.r.L. you ascertain the existence of even one of the following conditions:

  • Use, even partial, of the asset and of any consumable materials;
  • Lack of the external packaging and / or the original internal packaging;
  • Absence of product components (accessories);
  • Damage to the product for reasons other than its transport.

In the cases indicated above, the company GIULIANO CERAMICHE D'ARTE S.r.L. will return the goods to the User by charging the shipping costs.


Applicable law

The purchase contract concluded on the Site is governed by Italian law. This is without prejudice to the application to consumers who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, at the deadline for the return of the Products, in case of exercise of this right, the methods and formalities of the communication of the same and the legal guarantee of conformity. For any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the court of Palermo is exclusively competent. The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for small disputes. entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, € 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu. Notice to Consumers - Online Dispute Resolution ODR Online Despute Resolution In compliance with the provisions of art. 14 of EU Regulation 524/2013 / EU, the consumer user is informed that, as an alternative to the legal dispute, both the consumer and the company GIULIANO CERAMICHE D'ARTE S.R.L. will be able to make use of the alternative solution of online disputes by submitting a complaint through the platform set up by the European Commission. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and services entered into online. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). GIULIANO CERAMICHE D'ARTE S.r.L. will be contactable by the body at the following address: Via Circonvallazione n. 55 - 90046 Monreale (Pa) For any clarification in this regard, you can contact us at the email address published in this document.

Suggestions / reports / complaints

For any suggestions, complaints and / or reports you can write to amministrazione@nicologiuliano.it.
Tel. (+39) 0916404393 / 091.6406722