Right of withdrawal

Product warranty

All products marketed by GIULIANO CERAMICHE D'ARTE S.r.L. on its website WWW.................. are covered by a legal guarantee of conformity pursuant to the purposes of Articles 128 and following of D. LGS. n. 206 of 2005 Consumer Code. Each object is unique in shape and color, therefore complaints and returns are not accepted for differences in color and or shape compared to the object published on the site.

Right of withdrawal

The right of withdrawal is governed by the current legislation referred to in Articles. 52 and succ. Consumer Code as amended by the LEGISLATIVE DECREE 21 February 2014, n. 21. The User who holds the status of Consumer referred to in point 3.2 has the right to withdraw from the contract for any reason and without any penalty within 14 working days and without incurring costs other than those provided for in article 56, paragraph 2, and Article 57 of the aforementioned decree.
Note: The right of withdrawal pursuant to art. 52 and succ. Consumer Code is EXCLUSIVELY RESERVED to the Consumer defined by the Consumer Code in Article 3 as the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. Therefore, those who purchase with a VAT number and therefore as a company and / or professionals cannot exercise the right of withdrawal. Even natural persons who have purchased customized and / or project-based objects cannot exercise the right of withdrawal.


Method of withdrawal

The right of withdrawal must be exercised in the following ways:

  • The purchased product must be intact and returned in its original packaging still sealed, complete in all its parts (including packaging and any documentation and accessory equipment if any). To exercise this right, the User must send GIULIANO CERAMICHE D'ARTE S.r.L. a communication via email to the address info@nicologiuliano.it. within 10 days from the date of delivery of the goods.
  • Once the above communication has been made and received acknowledgment of receipt by the company GIULIANO CERAMICHE D'ARTE S.r.L., the User must send the Product, at his own expense - after regular and suitable packaging in its original packaging - by express courier, together with a copy of the receipt, to the following address: GIULIANO CERAMICHE D'ARTE S.r.L. - Via Circonvallazione n. 55, 90046 Monreale (Pa).

The shipment until receipt in our warehouse is under the full responsibility of the User. GIULIANO CERAMICHE D'ARTE S.r.L. is not responsible in any way for damage and / or theft / loss of products returned by uninsured shipments.


Returns and refunds

The goods must be returned to GIULIANO CERAMICHE D'ARTE S.r.L. within the terms referred to in the point above together with the authorization form received. Without prejudice to any repair costs for ascertained damage to the original packaging, the company will refund the User the full amount within 14 days from the delivery of the goods by reversing the amount charged to the credit card or by bank transfer. In the latter case, it will be the User's responsibility to promptly provide the bank details on which to receive the refund (IBAN code of the customer).


Forfeiture of the right of withdrawal

The User loses the right of withdrawal and the consequent right to reimbursement in the event that GIULIANO CERAMICHE D'ARTE S.r.L. you ascertain the existence of even one of the following conditions:

  • Use, even partial, of the asset and of any consumable materials;
  • Lack of the external packaging and / or the original internal packaging;
  • Absence of product components (accessories);
  • Damage to the product for reasons other than its transport.

In the cases indicated above, the company GIULIANO CERAMICHE D'ARTE S.r.L. will return the goods to the User by charging the shipping costs.


Applicable law

The purchase contract concluded on the Site is governed by Italian law. This is without prejudice to the application to consumers who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, at the deadline for the return of the Products, in case of exercise of this right, the methods and formalities of the communication of the same and the legal guarantee of conformity. For any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the court of Palermo is exclusively competent. The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for small disputes. entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, € 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu. Notice to Consumers - Online Dispute Resolution ODR Online Despute Resolution In compliance with the provisions of art. 14 of EU Regulation 524/2013 / EU, the consumer user is informed that, as an alternative to the legal dispute, both the consumer and the company GIULIANO CERAMICHE D'ARTE S.R.L. will be able to make use of the alternative solution of online disputes by submitting a complaint through the platform set up by the European Commission. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and services entered into online. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). GIULIANO CERAMICHE D'ARTE S.r.L. will be contactable by the body at the following address: Via Circonvallazione n. 55 - 90046 Monreale (Pa) For any clarification in this regard, you can contact us at the email address published in this document.